Project Manager

Grounds Control USA is a national exterior facility management company specializing in landscape maintenance, parking lot maintenance, and snow & ice removal services. We have 30+ years of experience, over 800 vetted field partners, and currently managing thousands of properties nationwide. We are proud to be a Certified 100% Women Owned Small Business recognized by US Women’s Chamber of Commerce – USWCC | National Women’s Business Enterprise – NWBE certified firm.

Project Manager

The Project Manager is the client(s) accounts main point of contact responsible for complete oversight of all operational functions: Procurement of Field Partners, Scheduling of work, Performance of work, Client communications and Customer retention.

Responsibilities:

Receives and distributes all in scope and out of scope work tickets. Distribution includes assigning, hiring or procuring a Vendor/Field Partner to perform said duties for agreed times and financial terms
Receives and distributes any client complaint issues and serves to resolve with Field Partner to correct issues and eliminate repeat occurrences
Audits all work tickets to ensure that Accounting has all information for proper client invoicing
Works to ensure that the Field Partner has provided an exemplary service to our client (visual aids, client interaction via email/text/phone)
Assists in approving Field Partner invoices are correct
Keeping client portals, spreadsheets, and other systems updated

Key Attributes:

Well organized
Detailed oriented
Good time management
Multi-taker
Resourceful
Independent worker
Self-starter
High degree of comfort in an environment of rapid and continuous change
Excellent listening skills
Professional, adaptable and motivated while working well as both an individual and a member of a team
Customer service focused
Proficient using Microsoft Office Applications

Preferred Experience (but not required):

Property management
Exterior facility management service industry

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skill, efforts or working conditions associated with a job.